You're working with Fiori App CRM_MYTICKETS (My Tickets) and you need to use a different document type. For example, you need to use the document type ITIN instead of the default type MYTI.
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP Fiori for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
KBA , CRM-FIO-BTX-SRQ , Fiori UI for Service Request , How To
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