2571549 - Purchase Order Output Email is Not Sent to Supplier

Supplier is not getting Purchase Order output e-mail.

SAP Business ByDesign

Scenario 1: 

1. Go to Purchase Requests and Orders work center.
2. Go to Purchase Orders.
3. Search for ABC (ABC is the Purchase Order's ID). 
4. Click in View All button. 
5. Navigate to Output History tab. 
6. The output history is successful and e-mail is triggered for a different e-mail address. 

OR:

Scenario 2: 

1. Go to Purchase Requests and Orders work center.
2. Go to Purchase Orders.
3. Search for ABC (ABC is the Purchase Order's ID). 
4. Click in View All button. 
5. Navigate to Output History tab. 
6. The Output Record is in 'Error' status. 
7. OR
8. Click in You Can Also button and select 'Edit Output Settings'. 
9. An error is raised that the e-mail ID is not maintained. 

OR:

Scenario 3:  

1. Go to Purchase Requests and Orders work center.
2. Go to Purchase Orders.
3. Search for ABC (ABC is the Purchase Order's ID). 
4. Click in View All button. 
5. Navigate to Output History tab. 
6. The Output Record is in 'Pending' status. 

Scenario 1 - Cause 1: It is maintained a different e-mail address in "General tab" and "Communication tab > Collaboration subtab" in Supplier Master Data. System will always give priority to the e-mail address which is maintained under Collaboration sub-tab in Supplier Master Data.

Scenario 1 - Cause 2: It is maintained 'Send To' checkbox only for Buyer Responsible in the Business Configuration activity: Purchase Order Output Control Settings -> E-mail ID Settings for Purchase Order Output. Consequently, for any newly created purchase orders, only the Buyer Responsible for the Purchase Order can receive the e-mail as per the setting. E-mail will not be sent to the Supplier.

Scenario 1 - Cause 3: The Output settings can be temporarily changed just for one output via the button You can also - Edit Output Settings for Create PO. Once this output is sent, the settings revert back to the default. The editor of the Purchase Order has changed the Purchase Order Output settings to another address, which can be seen in the Output History tab.

Cause for Scenario 2: In Business Configuration, the user has set "Send all e-mails/faxes to this address". However the e-mail address was not maintained.

Cause for Scenario 3: The Output Channel is not maintained for the Created/Changed/Canceled Purchase Order.

Scenario 1 - Resolution for Cause 1: Please maintain the output channel in supplier master data correctly to resolve this issue.

Scenario 1 - Resolution for Cause 2: Please check 'Send To' checkbox for Supplier and click in Save button. Then system will send e-mail to the e-mail address which is maintained in the Supplier master data.

Scenario 1 - Resolution for Cause 3: System is working as expected.

Resolution for Scenario 2: 

1. Go to Business Configuration work center.
2. Go to Implementation Projects view. 
3. Choose Activity list. 
4. Go to Fine Time. 
5. Search for activity "E-mail and fax settings". 
6. Under E-Mail and Fax Delivery in a Non-Productive System/production System. 
7. When choosing "Send all e-mails/faxes to this address", enter the address to be used for testing purposes in the empty field available below it.

Resolution for Scenario 3:  

1. Go to Business Configuration work center.
2. Go to Implementation Projects view.
3. Select Open Activity List and select Fine-Tune chevron.
4. Select the activity Process-Integrated Output Settings.
5. Go to Output Channel Selection view and select Maintain Output Channel Rules.
6. Select Created/Changed/Canceled Purchase Order from the dropdown list.
7. Select Edit and maintain Output Channel (for example: E-mail, Printer, Fax).
8. Click in Save and Close button.

OR:

1. Go to Application and User Management work center.
2. Go to Input and Output Management view.
3. Go to Output Channel Selection subview.
4. Select Created/Changed/Canceled Purchase Order from the dropdown list.
5. Select New and maintain Output Channel (for example: E-mail, Printer, Fax).
6. Click in Save and Close button. 

• KBA: 2678740 - How to Change the Default Output Channel for Purchase Order at Supplier Level

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