SAP Knowledge Base Article - Public

2571549 - Purchase Order Output Email is Not Sent to Supplier


Supplier is not getting Purchase Order output e-mail even though supplier e-mail address is maintained in Supplier Master Data.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center
  2. Select view Purchase Orders
  3. Search for the respective Purchase order
  4. Select View All
  5. Navigate to Output History tab
  6. The output history is successful and e-mail is triggered for a different e-mail address


You have maintained different e-mail address in General tab and Collaboration sub-tab under Communication tab in Supplier Master Data

System will always give priority to the e-mail address which is maintained under Collaboration sub-tab in Supplier Master Data


Please maintain the output channel in supplier master data correctly to resolve this issue.


Purchase Order Output, e-mail, collaboration, supplier master data , KBA , output channel , collaboration , email output , AP-POP-PO , Purchase Order , Problem


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