2571677 - Tomcat8.exe does not stop successfully after stopping through CCM

• Stopping the Tomcat process from Central Configuration Manager (CCM) does not work properly
• The service in CCM displays as 'stopped' but the tomcat8.exe process still exists in Task Manager
• Process Monitor still shows Tomcat8.exe performing actions, such as accessing directories
• The following error thrown when attempting to End Task through Task Manager:
  Unable to terminate process
  The operation could not be completed
  Access is denied
• Java thread dumps (using jstack or alternative) can not be generated
• Windows task manager dump shows one thread attempting to exit the process
• Even though the process is still running - Central Management Console (CMC) / BI LaunchPad (BILP) cannot be accessed - and display a blank page / spinning wheel / hang behaviour
• To recover the environment - a full OS reboot is required

• SAP BusinessObjects Business Intelligence Platform (BI) 4.2
• Tomcat 8
• Windows 
• Virtual Machine (VMWare)

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem