Symptom
- Stopping the Tomcat process from Central Configuration Manager (CCM) does not work properly
- The service in CCM displays as 'stopped' but the tomcat8.exe process still exists in Task Manager
- Process Monitor still shows Tomcat8.exe performing actions, such as accessing directories
- The following error thrown when attempting to End Task through Task Manager:
Unable to terminate process
The operation could not be completed
Access is denied - Java thread dumps (using jstack or alternative) can not be generated
- Windows task manager dump shows one thread attempting to exit the process
- Even though the process is still running - Central Management Console (CMC) / BI LaunchPad (BILP) cannot be accessed - and display a blank page / spinning wheel / hang behaviour
- To recover the environment - a full OS reboot is required
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Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.2
- Tomcat 8
- Windows
- Virtual Machine (VMWare)
Product
SAP BusinessObjects Business Intelligence platform 4.2
Keywords
KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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