2571693 - E-mail Sent via Workflow is Sending to all E-Mail Addresses Maintained.

You have a requirement where if an Account/Individual Customer have more than one e-mail address maintained than the workflow rule should send e-mail to only to main e-mail id.

SAP Cloud for Customer

1. Go to Administrator work center.
2. Go to Workflow Rules view.
3. Open the workflow rule XYZ1 (Where XYZ1 is workflow of type E-Mail )
4. In the overview , you see that the recipient determination is maintained as Customer / Account/ Individual Customer

Once the workflow is triggered, you see that all the E-Mail address maintained for the business partner are receiveing an E-Mail.

This is the expected system behavior and while triggering E-Mail for workflow , system reads all the addresses for the associated business partner from the address overview , irrespective of the main indicator.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Workflow rules, E-Mails, Workflow, Business Partners, Address, Customer , KBA , e-mail , workflow rules , LOD-CRM-WKF , Workflow , Problem