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SAP Knowledge Base Article - PreviewSymptom
You create a route for visits to several customers, with a preparation time of 10 minutes and a duration of 10 minutes. But when you generate the visits from the route, all visits have a duration and preparation of 1 hour.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
visits, route, duration time, preparation time , KBA , route , preparation time , visit , duration time , LOD-CRM-ACT-VST , Visit Planning , Problem
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