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2571763 - Authorization problem in SAP Cloud Connector when adding Cloud Foundry subaccount

Symptom

You are trying to add a subaccount in Cloud Foundry environment to SAP Cloud Connector, via manual configuration (not via a subaccount authentication data file).

The error appears: "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password — see ''Logs'' for details"

Additionally you may see example errors in the cloud connector ljs_trace.log:

#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Send Certificate Signing Request for Cloud Connector certificate to SAP Cloud Platform
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Executing Http Post request to https://connectivitycertsigning.cf.eu10.hana.ondemand.com:443/certificate/management/v1/sign/account/<subaccount>
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Returned Http Response with code 401
#INFO#com.sap.scc.config#https-jsse-nio2-8443-exec-1# #Stopping service channels on <subaccount>@cf.eu10.hana.ondemand.com
#ERROR#com.sap.scc#https-jsse-nio2-8443-exec-1# #SCC handshake failed: 401 — Unauthorized

or

#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Send Certificate Signing Request for Cloud Connector certificate to SAP Cloud Platform
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Executing Http Post request to https://connectivitycertsigning.cf.us10.hana.ondemand.com:443/certificate/management/v1/sign/account/<subaccount>
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Returned Http Response with code 403

Note: For Neo subaccounts, refer to KBA 2461997.


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Environment

  • SAP Cloud Connector 2.10.2 or higher
  • SAP BTP, Cloud Foundry environment

Product

SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Connectivity service all versions

Keywords

cloud foundry, SCC, Cloud Connector, Authorization, handshake, unauthorized, code 401, error, HTTP, HTTPs, certificate renew manage subaccount, subaccount certificate, an error occurred when trying to connect , KBA , subaccount (sac) in sap cloud connector , unable to add a cloud foundry subaccount , sap cloud platform , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON-CF , Cloud Foundry to On-premise Connectivity service , Problem

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