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2571763 - Authorization problem in SAP Cloud Connector when adding Cloud Foundry subaccount

Symptom

You are trying to add a subaccount in Cloud Foundry environment to SAP Cloud Connector.

The error appears: "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password — see ''Logs'' for details"

Additionally you may see example errors in the cloud connector ljs_trace.log:

#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Send Certificate Signing Request for Cloud Connector certificate to SAP Cloud Platform
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Executing Http Post request to https://connectivitycertsigning.cf.eu10.hana.ondemand.com:443/certificate/management/v1/sign/account/<subaccount>
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Returned Http Response with code 401
#INFO#com.sap.scc.config#https-jsse-nio2-8443-exec-1# #Stopping service channels on <subaccount>@cf.eu10.hana.ondemand.com
#ERROR#com.sap.scc#https-jsse-nio2-8443-exec-1# #SCC handshake failed: 401 — Unauthorized

or

#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Send Certificate Signing Request for Cloud Connector certificate to SAP Cloud Platform
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Executing Http Post request to https://connectivitycertsigning.cf.us10.hana.ondemand.com:443/certificate/management/v1/sign/account/<subaccount>
#INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-1# #Returned Http Response with code 403

Note: For Neo subaccounts, refer to KBA 2461997.


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Environment

  • SAP Cloud Connector 2.10.2 or higher
  • SAP BTP, Cloud Foundry environment

Product

SAP BTP, Cloud Foundry environment all versions ; SAP Connectivity service all versions

Keywords

cloud foundry, SCC, Cloud Connector, Authorization, handshake, unauthorized, code 401, error, HTTP, HTTPs, certificate renew manage subaccount, subaccount certificate, , KBA , unable to add a cloud foundry subaccount , subaccount (sac) in sap cloud connector , scp , sap cloud platform , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON-CF , Cloud Foundry to On-premise Connectivity service , Problem

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