SAP Knowledge Base Article - Preview

2571973 - Communication management software system is not configured, despite not using telephony/CTI

Symptom

  • You are using an Interaction Center based business role without any CMS/CTI telephony integration
  • When any toolbar button is pressed, the warning message "Communication management software system is not configured" is displayed
  • 'SAPCCS' is not a valid interaction center system
  • System is running at CRM enhancement package 4


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Environment

SAP enhancement package 4 for SAP CRM 7.0

Product

SAP enhancement package 4 for SAP CRM 7.0

Keywords

Integration, CRM, Customer Relationship Management, CTI, Communication management software system is not configured, CRM_IC_APPL_UI_CHMSG502 , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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