SAP Knowledge Base Article - Public

2572544 - Org Chart Export as PDF or JPG Keeps Loading for numbers greater than 150+

Symptom

When using the expoet feature in the org charts, you are unable to export more than 150 nodes.

This is in all of the following Org Charts

  • Sucession Org Chart 
  • Position Org Chart
  • Company Stuture Overview

Environment

  • Succesion Management - Org Chart
  • Employee Central -  Org Chart
  • Employee Central - Position Management 
  • Employee Central - Company Struture Overview

Reproducing the Issue

Go to Company Info --> Org Chart --> Open/Expand the Org chart such a way that there are more than 150 users shown on one view.

Then click on Export Org Chart as PDF or JPG, the page keeps loading without any result.

Cause

Currently there is a limitation with the differnt Org Chart Export  feature when trying to export an Org Chart with too many Nodes.

Resolution

Always make sure that the number of nodes does not exceed 100 to 150 for ideal performance. When there are more than 150+ nodes, the system takes more time to convert them into PDF or JPG. Then it goes for a System Timeout.

Hence maintain the view such that there are not more than 100-150 nodes before exporting it as PDF or JPG. Engineering team have planned to add a warning message when trying to export an Org Chart with too many Nodes.

Keywords

Org Chart Export, export, org chart, position, position org chart, company strucure overview, 150, loading, can't export , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-EC-CSO , Company Structure Overview , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors Employee Central all versions