Symptom
- Users have personalized views, for example in a search result list
- Configuration changes are made and the personalized views are lost
- Making configuration changes to a view overwrites the personalized changes individual users have made
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Solution Manager
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
spanner, settings icon, pencil icon , KBA , CA-WUI-PRS , Personalization , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem
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