SAP Knowledge Base Article - Public

2573348 - Synchronize Business Configuration job fails

Symptom

Synchronize Business Configuration job fails in Provisioning.

Environment

SuccessFactors Employee Central: Manage Business Configuration

Reproducing the Issue

Admin Center: 

  1. Ensure your admin has the following permissions:
    • Administrator > Admin Center Permissions  > Monitor Scheduled Jobs

    • Administrator > Admin Center Permissions  > Manage Scheduled Jobs

  2. Navigate to Scheduled Job Manager in the Admin Center
  3. On the "Job Monitor" tab filter for Synchronize Business Configuration job
  4. Notice a failure
  5. Click on the Job Details for more details  

Provisioning: 

  1.  Login to Provisioning. Please note that implementation partners and SAP Cloud Product Support team have access to Provisioning.
  2. Click on Monitor Jobs.
  3. Notice that Synchronize Business Configuration job has failed.

Provisioning example screenshot:

  1. MonitorJob-Fail1.png

Cause

Issue can be due to different reasons.This KBA explains the issue caused by HRIS Sync mappings in Succession Data Model (SDM).

Resolution

Exact reason can be identified from the logs.

How to check logs

Admin Center:

  1. Navigate to Scheduled Job Manager in the Admin Center
  2. On the "Job Monitor" tab filter for Synchronize Business Configuration job
  3. Notice a failure
  4. Click on the Job Details for more details  

Provisioning: 

  1. Login to Provisioning
  2. Navigate to Monitor Jobs
  3. Filter Job Type by "Synchronize Business Configuration"
  4. Click Detail of the failed job.

JobDetail-1.png

How to resolve

  1. Download Succession Data Model (SDM).
  2. Make a copy of it.
  3. Remove all HRIS Sync mappings from it.
  4. Upload the modified SDM.
  5. Run the job. It should be a sucessful run.
  6. Upload the original SDM.
  7. The job should continue to be successful.

Keywords

BCUI, SDM, HRIS, mapping, Sync, ECSyncMapping, getEpField, ECSyncMapping.getEpField , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , Problem

Product

SAP SuccessFactors HXM Core all versions