2573374 - How and Why to Search the Knowledge Base Before Creating an Incident

Symptom

How and why to search for a Knowledge Base Article (KBA) before creating an incident

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors All Modules

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions ; SAP SuccessFactors Workforce Analytics all versions

Keywords

SF, success factors, KBA, Ticket, Case, Help, Issue, Problem, Issue, Problem, Support , KBA , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-CMP , Compensation Management , LOD-SF-GM , Goal Management , LOD-SF-MTR , 360 Multi Rater , How To

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