SAP Knowledge Base Article - Preview

2574045 - Empty Values in BW extraction with 0CRM_SRV_REQ_INCI_H

Symptom

During the extraction of Datasource 0CRM_SRV_REQ_INCI_H, the following fields are empty:
due_date, req_end_date, escalate_1_ts, escalate_2_ts, work_duration, work_dura_unit, total_duration, total_dura_unit, req_start_date, completion_ts


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_BW_SRV_REQ_INCIDENT_H_MAP, CRMT_BW_SRV_REQ_INCIDENT_H, missing field, Due Date, Requested End Date/Time, Time Stamp, Cont. Duration,  SRV_RREADY,  SRV_CUST_END,  IT_ESCALATN1,  IT_ESCALATN2,  SRQ_WORK_DUR,  SRQ_TOT_DUR,  SRV_CUST_BEG,  SRV_CLOSE, appointment, full, delta , KBA , CRM-ANA-SRV-BW , BW Data Exchange , Problem

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