SAP Knowledge Base Article - Preview

2574282 - Error:'COM exception caught in CExToolBar::GenerateNewTemplate...' when attempting to login to an SAP System from Crystal Reports

Symptom

  • On a computer where the SAP GUI 7.5 is installed, when attempting to login to an SAP System from Crystal Reports, it fails with the error:   

       "Failed to retrieve SSO2 logon ticket, please contact BW Administrator.
         COM exception caught in CExtToolBar::InitOpenSaveDialog(). HR=0x 90000001
         COM exception caught in CExtToolBar::InitializeGlobalData(). HR=0x90000001"
     
    Or with an error like:     

        "COM exception caught in CExToolBar::GenerateNewTemplate(). HR = 0x8002000e
         COM exception caught in CExToolBar::InitOpenSaveDialog(). HR = 0x8002000e
         COM exception caught in CExToolBar::InitializeGlobalData(). HR = 0x8002000e"


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Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
            
  • SAP GUI 7.5

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

SAP GUI 7.5; support; crystal reports 2016; dashboards , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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