SAP Knowledge Base Article - Preview

2574537 - Service Group column exists in the configuration but missing in the personalization popup and result list

Symptom

Attribute "Service Group" is not displaying in the Service Request search view even it exists in the configuration.

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

webui, configuration, personalization, missing field, service team, SRQM_INCIDENT_S/INCIDENTSRL, STRUCT.SERVICE_TEAM_LIST , KBA , CA-WUI-CON , Configuration & Design Layer , Problem

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