SAP Knowledge Base Article - Preview

2574544 - Inbound E-Mail Error 'Unknown Recipient cod.b2b.servicerequest@my***.mail.crm.ondemand.com'

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

When a customer replies to a ticket you receive a mail from Postmaster with the error 'Unknown Recipient cod.b2b.servicerequest@my***.mail.crm.ondemand.com'.

Please note that this same issue can occur for a B2C and Employee Support scenario.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Inbound E-mail, Unknown Recipient, email, Ticket, cod.b2b.servicerequest , KBA , LOD-CRM-SC-EML , Email , AP-RC-OUT , Output Management , Problem

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