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SAP Knowledge Base Article - PreviewSymptom
In HTML5 when trying to reply to a Social Media Interaction in Tickets you have the option Send Direct Message, but when you try to find this option in the Responsive UI / Fiori you're not able to.
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Environment
SAP Hybris Cloud for Customer Responsive UI / Fiori
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Send Direct Message, Social Media Interaction, Responsive UI, Fiori, Ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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