SAP Knowledge Base Article - Public

2575289 - iContent Server Permissions "failed to create folder" Error

Symptom

An error "failed to create folder(s) XYZ. Error encountered while creating folder" or "failed to create folder(s) XYZ. Forbidden" is displayed when trying to create a folder in the iContent SFTP.

folder error icontent.PNG

 folder_failed.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to your SFTP account
  2. Choose "New Folder"
  3. Enter a folder name and click Create
  4. Error will be displayed

Cause

The issue is due to improper permissions on the SFTP account.

Resolution

Please create a case with SAP Support and provide:

  1. SFTP Account Name
  2. SFTP URL
  3. When did the issue start and did it not happen before?

SAP Operations team will be engaged to check on the SFTP account permissions.

Keywords

sf, success factors, LMS, i content, create, folder, forbidden, error, globalscape, , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions