SAP Knowledge Base Article - Public

2575300 - Job Info Workflow not triggered during Parent Position Change in Org Chart

Symptom

  • We have configured Position Types and enabled the setting to execute Job Information Workflows during Position to Job Sync
  • For other Position Changes, Workflows are triggered as expected in Job Info.
  • If we change only the Parent Position (Higher-Level Position), no Workflow is triggered in Job Info. The changes are synchronized automatically.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors - Employee Central

Reproducing the Issue

  • Position Types is enabled 

     PosMgmt.png

  • Execution of Job Info Workflows during Position Sync is enabled

    PositionType.png

  • Change Parent Position via Position Org Chart > Edit

    ParentPosition.png

  • Supervisor changes are reflected automatically in Job Info. No Workflow is triggered.

ManagerChange.png

Resolution

  • Job Information Workflows are not triggered when Higher-Level Position is updated via Position Org Chart.
  • There is a different backend job that takes care of the synchronization of Position Hierarchy to Job Info
  • Position to Job Info Synchronization takes care of synchronizing the Position values to Job Info based on the fields defined in the Pos2Job sync rule. 
  • Note: Supervisor field cannot be added in the rule as the adaptation is performed by the system.

If an approval process is necessary, then the Workflow should be configured on the Position level. Once the Position Workflow is approved, then that is the time that the Supervisor field in Job Info is updated.

See Also

  2287203 - Two Job Information records being created by Position to Job Info sync with change in a Position attribute and Reports to (Higher Level Position) field

Keywords

Parent Position, Higher-Level Position Change, Job Info Workflow, Position Type, ECT-87472 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors Employee Central all versions