SAP Knowledge Base Article - Public

2575324 - Approval Process - Unable to Reject Opportunities and Quotations

Symptom

When you receive an approval process notification for opportunities and sales quotes, there is no option to reject them.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. You receive an approval notification for Sales Quotes or Opportunities.
  2. Click to open the approval process notification.
  3. There is no option within the approval view to reject the document. 

Cause

Current the Opportunities and Quotations do not have the option to be set as Rejected. The only option available is Send for Revision.

Resolution

This is the SAP Hybris Cloud for Customer expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Approval process; Reject; Sales Quotes; Opportunities , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Hybris Cloud for Customer add-ins 1711