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SAP Knowledge Base Article - PreviewSymptom
For some Business Objects (e.g. Tickets) an internal Note that was saved cannot be edited anymore. The only option is to add a new note. For other Business Objects (e.g. Activities) only one internal Note is displayed, which can be edited.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Internal Notes Tickets Activities Appointment Phone Call Task E-Mail Opportunities Sales Quotes Sales Orders Edit Add , KBA , LOD-CRM-SRP , Service Request Processing , How To
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