Symptom
-
You are using guided procedure framework to create new incidents. Each step of this guided procedure has mandatory fields to fill but if the user only fills the fields of the first step and directly navigates to the last one (without using the next button) and confirms. Then the mandatory field of the other steps are ignored.
- Creating Incident using Guided Procedue. If there are mandatory steps in Step 1, they can be skipped and Incident can be created.
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Environment
SAP Solution Manager
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
SOLMAN, GP, guided procedure, Service request, Incident, message, SMRQ, SOLMANREQU, SMIN, ZMIN, ZMRQ, SOLMANREQU, ZOLMANREQ, end user, key user , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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