Symptom
The option to Edit with Wizard is not available for all sales quotes inside an account.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Customers work center.
- Go to the Accounts view.
- Open Account XYZ (XYZ represents the account ID).
- Go to the Sales Quote tab.
- On the list, not all quotes have the option to Edit with Wizard.
Cause
Only utilities related quotes have the option to Edit with Wizard.
Resolution
For more information on this scenario, please check the Help Document: Utilities Contact Center Administrator Guide - Sales POD
Keywords
Sales Quote, Edit with Wizard, Wizard, Utilities, Account, Customers, Edit, Sales POD, Industry Solutions , KBA , LOD-CRM-IND-UTL , Utilities , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions