SAP Knowledge Base Article - Public

2576027 - Approver Notes Missing After Supplier Invoice was Send Back for Revision

Symptom

You as an approver entered the notes in the supplier invoice approval missing after send back for revision for supplier invoice document

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Managing My Area work center
  2. Go to the Approvals view
  3. Select the relevant Supplier Invoice Approval task
  4. Select Edit and a new screen opens
  5. Add notes in right bottom
  6. After you select Send back for revision, system captures this comments under Notes tab with Note Type - Approval Note

Cause

The approver comments will not be visible if you had entered the notes in the below fashion;

  1. Go to Managing My Area work center
  2. Go to the Approvals view
  3. Select the relevant Supplier Invoice Approval task
  4. Go to the Actions and select Add Notes

 

  1. Go to Managing My Area work center
  2. Go to the Approvals view
  3. Select the relevant Supplier Invoice Approval task
  4. Go to the Actions and select Open Details
  5. Navigate to Note tab and enter the comments

Resolution

In order to see the Approver comments in the supplier invoice, please ask end users to Edit the approval task & enter the comments

Keywords

Approver notes missing in supplier invoice , KBA , approver notes missing in supplier invoi , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811