SAP Knowledge Base Article - Preview

2576104 - Ticket Assigned To Random Service Technician In Resource Scheduler When Using Auto Dispatch


When creating a ticket, you selected responsible Service Technician and required time frame. Ticket was released for scheduling but selected Service Technician was not available in the required time frame. In the Resource Scheduler, you can see that this ticket was assigned to random Service Technician available in the required time frame.



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Resource Scheduler, Auto Dispatch, Ticket, Scheduling , KBA , ticket , resource scheduler , scheduling , auto dispatch , LOD-CRM-RES , Resource Scheduling , Problem

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