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SAP Knowledge Base Article - PreviewSymptom
When creating a ticket, you selected responsible Service Technician and required time frame. Ticket was released for scheduling but selected Service Technician was not available in the required time frame. In the Resource Scheduler, you can see that this ticket was assigned to random Service Technician available in the required time frame.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Resource Scheduler, Auto Dispatch, Ticket, Scheduling , KBA , ticket , resource scheduler , scheduling , auto dispatch , LOD-CRM-RES , Resource Scheduling , Problem
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