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SAP Knowledge Base Article - PreviewSymptom
The Party Determination for a Ticket does not work for Tickets created via E-Mail or from an Unassociated E-Mail, when only the Step 'Current User' is selected in the Determination.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-Mail, Ticket, Party Determination, Current User, Unassociated, Manual, Incoming, Customer Support, Configuration, Fine Tuning , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem
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