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SAP Knowledge Base Article - PreviewSymptom
The Party Determination for a Ticket does not work for Tickets created via E-Mail or from an unassociated E-Mail, when only the Step Current User is selected in the Determination.
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Environment
SAP Hybris Cloud For Customer
Product
SAP Hybris Cloud for Customer add-ins 1711
Keywords
E-Mail Ticket Party Determination Current User Unassociated Manual Incoming , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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