SAP Knowledge Base Article - Public

2576204 - Click To Call Screens

Symptom

Supported Click to Call screens in SAP Cloud for Customer HTML5 client.

Environment

  • SAP Cloud for Customer

Cause

This is the expected system behavior.

Resolution

The following areas are supported for Click to Call in SAP Cloud for Customer:

  • Contact Quick View
  • Individual Customer Quick View
  • Agent workspace (Ticket) - Overview tab under Customer Area
  • Phone call list - Phone Number
  • Lead Thing Inspector

Keywords

Click To call, quick view,  , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer add-ins 1802