2576240 - "Communication management software system is not configured" when using Free Seating and Manual Logon

Symptom

Your CTI integration is set up to use "Manual Logon" (see "Communication Management Software") and "Free Seating"
That message should not show as there is already a CTI/CMS configured

Environment

SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Manual logon, free seating, browser_ping, crm, warning, CL_CRM_MCM_SESSION, ACTION_HANDLER, cms, Communication management software system is not configured, ICWC, browser ping, CRM_IC_APPL_UI_CHMSG, 502 , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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