SAP Knowledge Base Article - Public

2576750 - When Copying a Lead ID, The Campaign is Not Copied Over to The New Lead

Symptom

When you copy a Lead which was created from a Campaign, the Campaign is not copied into the new Lead.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open any Lead that has a Campaign maintained.
  4. Select the Actions button.
  5. Select the Copy option.
  6. The Campaign field is blank even though there is a Campaign maintained in the Lead.

Cause

This is currently the standard system behaviour.

Resolution

Our Product Managment Development team plan to implement this feature in one of the future releases of Cloud for Customer. As of now, there is no set date for when this feature will be available.

Keywords

Campaign, Lead ID, Actions,  Copy, , KBA , campaign , lead id , actions , copy , LOD-CRM-LM , Lead Management , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions