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SAP Knowledge Base Article - PreviewSymptom
- You've created a new agent who should work as an "External Agent"
- External Agent does not receive any calls at the configured mobile or external device/phone
- External Agent is not registering into SAP Contact Center despite all the configuration been done
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ext, external agent, agente externo, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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