2577786 - What Does Messaging View in Activities Work Center Do?

You noticed the view Messaging under Activities work center and you need to understand this functionality.

SAP CLOUD FOR CUSTOMER

1. Go to the Activities work center.
2. Go to the Messaging view.

This type of activity records all the SMS interactions made on tickets.

If you wish to use the SMS functionality, you should first enable the SMS channel.

 Check Configuring SMS Channels section from SAP Hybris Cloud for Customer Admin Guide for help.

2484142 - SMS Integration not Working

2363435 - SMS is not sent via Workflow Rule

2440710 - SMS Notifications Through Workflow Rules Have UTC Time Stamp

2241971 - You are not able to Set-up Communication Arrangement for the Messaging Service

Messaging; Activity; work center; view; SMS; , KBA , LOD-CRM-ACT , Activities , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions