Symptom
The admin is unable to remove the learning items from the user's learning plan with the use of User Needs Mgmnt tool
Environment
SAP SuccessFactors Learning
Reproducing the Issue
Go to Users > Tools > User Needs Mgmnt
Search for the user ID and item ID
Run the Job
Item is still not being removed from the user's Learning Plan
Cause
The items mentioned was assigned through a curricula. Only items that is free floating can be removed from the User Needs Mgmnt tool
Resolution
For you to remove the item, you will need to remove the whole curricula from the users. Follow the steps below:
1. Users > Tools > User Needs Mgmnt
2. Remove Curricula
3. Search for the user > Add
4. Search for the Curricula > Add
5. Run the Job
Keywords
curricula, LMS, items, remove, unable to remove, cannot remove , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem