SAP Knowledge Base Article - Public

2579010 - Follow Up Document ID is static / Hyperlink missing


In any given business object (BO) (i.e. Sales Quote) the External Follow-Up Documents ID is static text instead of a hyperlink. Even tough it was configured for hyperlink.



  • Cloud for Customer 1711

Reproducing the Issue

With regards to sales quotes:

  1. Open the Sales work center.
  2. Open the Sales Quotes view.
  3. Select a sales quote with an external follow-up document (i.e. External Sales Order).
  4. Notice that the Document ID is a static text.

NOTE: The above steps might vary depending on the business object.


A required Communication Arrangement (CA) is not active.

Because of the missing CA a data package is not returned that is required to create a hyperlink from the static text.


Setup a Communication Arrangement for the respective BO.


hyperlink, static text, external document, document id , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions