SAP Knowledge Base Article - Public

2579065 - Audio and Video Icons appear on People Profile Header when loading

Symptom

Audio and Volume Icons appear on People Profile when loading.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Employee Profile 
  2. While the profile loads you will see the icons for audio and video appearing no matter if they are enabled or not in Configure People Profile:

    Icons showing.PNG

Cause

This is the expected behavior while page is first loading, the placeholders for audio and video is rendered at first, after the head content finish loading, both icons will display whether they are enabled or not.

Resolution

The feature described in this case is considered an enhancement request (customisation). Please validate that this enhancement request is still important to you, and if so, submit your enhancement request in the Customer Community:  2090228

Please note that the support teams does not have the ability to process or affect future product feature enhancements and the Product Managers do not monitor support incidents, but rather they look at our Customer Community.

Keywords

Audio, Video, Icon, About Me, My Name, Icons, Header, Loading, Disabled, Enabled, Loading, Profile Header, Employee Profile , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , Problem

Product

SAP SuccessFactors HXM Suite all versions