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2579206 - ERR> Cannot get wavefilereader in WaveEndPoint in MRS log


  • After adding a network share for saving voicemails in voicemail configuration, MRS log is showing the following errors:
    • TRC> file not found using full path[\\IP\drive$\Voicemails\Message\***.WAV]
    • ERR> CreateDirectory fails for \\IP gle=161 
    • ERR> WaveFileCreate failed (0xE104)   
    • WRN> File \\IP\drive$\Voicemails\Rec\***.WAV does not exist 
    • ERR> Cannot get wavefilereader in WaveEndPoint



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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