2579354 - Contact Person is Being Assigned to Campaign Containing Only Accounts

You have created a campaign where the target group only consists of accounts. After executing the campaign, you can see that a contact person has been assigned to the corresponding account.

SAP Hybris Cloud for Customer

Prerequisite: You have created a target group where only accounts have been selected as member. You have created a campaign with the target group and executed successfully.

1. Go to the Sales Campaign work center.
2. Go to the Campaign view.
3. Open the campaign.
4. Go to the Execution Details facet. Result: The Accounts within the Target Group are being shown.
5. Go to the Respondents facet. Result: A contact Person is shown next to each Account.

 

This is the expected system behaviour.

When a phone call activity is being created, the involved party rules determination will be executed as per fine-tuning activity settings.

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Click on Open Activity List.
4. Go to the Fine-Tune facet.
5. Search and open Activities.
6. Click on the hyperlink Maintain Involved Parties for Phone Calls.
7. Select Contact of Account.
8. Click on Maintain Determination.

If you do not want the contact to be determined automatically, you can deactivate it using the above steps.

Campaign, Target Group, Party Determination, Contacts , KBA , contacts , respondets , party determination , campaign , LOD-CRM-ACT , Activities , How To

SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1711