SAP Knowledge Base Article - Public

2579550 - Advanced Search for Leads Using Country Field Shows Results from Not Selected Country

Symptom

Your search for Leads using Country field is showing results from other countries than the one selected.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login in the system.
  2. Go to the Sales work center.
  3. Go to the Leads view.
  4. Click in the Magnifying Glass icon to open the advanced search.
  5. Select 'All' in the dropdown menu.
  6. On Country field enter ABC (where ABC stands as the country selected).
  7. Click in the Go button (or hit 'Enter' on the keyboard).

You notice in the search results Leads from other countries than the one selected in the step 6 above.

Cause

The search results shows the lead account country main address. The country selected as search criteria is in the other addresses maintained for the lead account.

Resolution

This is the current system standard behavior. If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Lead, Country, Search, Account, Address , KBA , LOD-CRM-LM , Lead Management , AP-RC-CTY , Countries , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions