SAP Knowledge Base Article - Public

2579552 - Error Message "Service Call Failed; Report an Incident" While Migrating Equipment of Resources

Symptom

Error Message "Service Call Failed; Report an Incident" while migrating Equipment of Resources using Migration Tool.

Environment

SAP Business ByDesign

Reproducing the Issue

1.Go to Business Configuration workcenter
2.Select Overview view
3.Search Migration of Equipment Resources activity 
4.Select the link Migrate Equipment Resource using the migration tool
5.Select the relevant file
6.Select option Execute Migration Step by Step from the Execute Migration button. 

Cause

This error can occur when the data is wrongly entered in the migration template.
Possible causes are mentioned below:

  1. When you try to migrate Equipment Resources which are already created in the system
  2. If the percentage amount not filled correctly for the field Bucket Utilization in the template e.g. 1000.10% ,1000% which is not a valid number for percentage

Resolution

Revisit the data entered in the template and correct the same and re-execute the migration.

Keywords

data import, upload failure, validation failure, invalid number format, percent field format, decimal separator, value out of range, duplicate entry, existing record, master data load, numeric validation, allocation percent, re-run import, input error, data quality issue  , KBA , SRD-CC-MIG-DMC , Migration: Tool , AP-RDM-ER , Equipment Resource , Problem

Product

SAP Business ByDesign all versions