2579685 - Interview Scheduler Date and Time Set Up when sending Email

The Interview Scheduler has the option to set up the date and time when sending an e-mail.

'Send Email' option in the system allows users to send an email even if the time/date of the interview has not been set up.

It results in an email notification sent with a blank field for the time/day.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP SuccessFactors Recruiting Management

1. Once the candidate is in the Interview Status

2. Select "Set up Interviewers" on the right;

3. The option to inform the interview time will become available;

4. The system will suggest the filling out of date and time fields;

5. If not filled, the system will also allow the email notification to be sent without filling these fields.

It is not a mandatory field by design. This field is optional and cannot be made required.

Ideally, the Date and Time should be filled out.  This is the most common and useful use case.

Why we cannot make the time/date fields obligatory/conditional to enable sending an email?

According to our Product Management Team, there are other live customers who actually use the system without filling out these fields, so if we start making these fields mandatory, we will be causing regression in their current usage.

In this scenario it is recommended that the customer should implement process flows to get their users to fill in the fields rather than SuccessFactors making these fields as required for every customer.

Please also note that the date and time display in the Employee Profile time zone of the logged in user. If another user in a different time zone views the information, it will automatically adjust to the correct date and time for the time zone in their Employee Profile. Interviewers who receive an e-mail notification see the date and time in the time zone stored in their Employee Profile.

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem