SAP Knowledge Base Article - Preview

2579796 - Error "The program crw32.exe stopped interacting with Windows and was closed" when trying to save a Crystal Report to Enterprise


  • When creating a Crystal report in Crystal Reports client and saving it to Enterprise, the client tool will freeze and then show the following error: "The program crw32.exe version ... stopped interacting with Windows and was closed"
  • It is also impossible to upload a local Crystal report to the CMC or BI Launchpad as it results in the same error



  • SAP BusinessObjects Business Intelligence 4.x
  • SAP BusinessObjects Business Intelligence 4.2 SP03 Patch 9
  • Crystal Reports 2016 SP03 Patch 9
  • Server Operating System: Red Hat Enterprise Linux Server release 6.7 (Santiago)


SAP BusinessObjects Business Intelligence platform 4.2


crw32.exe stopped interacting Windows crystal report save enterprise upload local , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.