2579915 - Error In Business Conf.; Item Type Code Not Determined

You get the error 'Error in business conf.; item type code not determined; report incident' while creating Ticket using ECC search.

SAP Cloud for Customer

1. Go to ECC Search work center.
2. Search Sales Order 123 using Advanced Search(where 123 is a Sales Order ID).
3. Select the line item and click on Create Ticket.
4. Maintain all mandatory fields and Save the changes.

The error 'Error in business conf.; item type code not determined; report incident' occurs.

The ECC Search creates a follow up Service Ticket from the Sales Order item by copying the item(product and related information) into Service Ticket item.

In your tenant, the item type/determination for Service Ticket items is not configured.

To resolve this do the following scoping changes:

1. Go to Business Configuration work center.
2. Go to Implementation Projects view.
3. Click on Edit Project Scope.
4. Navigate to Questions tab.
5. Select Service -> Customer Care-> Service and Repair.

ECC Search,Sales Order, Ticket     , KBA , ticket , sales order , ecc search , LOD-CRM-IND-CH , Chemicals , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions