Symptom
When you create a Service Order as a follow up document, to a Service Quote, the Quote Number/ID cannot be found in the XML of Service Order.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to the Service Order work center.
- Go to the Service Order Processing view.
- Search for the required Service Order and click on View All.
- Navigate to the Output history and click on View Data XML.
- When you search the XML, the Service Quote Number/ID reference cannot be found.
Cause
This the current system behavior.
Resolution
As per the current release of the Business ByDesign, the standard service order XML file has no information of the service quote number/ID.
Keywords
"Service Quote", "XML", "Service Order" , KBA , AP-SVO-SO , Service Order , Problem
Product
SAP Business ByDesign all versions