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SAP Knowledge Base Article - PreviewSymptom
The value of the extension fields created on a sub-ticket level don’t appear in the Ticket Summary.
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Environment
SAP Hybris Cloud for Customer 1711
Product
SAP Hybris Cloud for Customer add-ins 1711
Keywords
Sub-ticket, extension field, summary, Generate Summary , KBA , LOD-CRM-SRP , Service Request Processing , How To
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