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SAP Knowledge Base Article - PreviewSymptom
You create a B2B e-mail channel in C4C, but when e-mails arrive to the system, individual customers are created.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
B2B channel, individual customer, forwarding message, outlook, email configuration, , KBA , LOD-CRM-SC-EML , Email , How To
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