SAP Knowledge Base Article - Public

2581095 - Options for Position Relationship Step are Not Appearing in the Drop Down - EC


Customer is trying to set the steps of a workflow, but when selecting the approver type as Position Relationship, the options HR Manager and Matrix Manager are not appearing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Admin Center
  2. Search for Manage Organization, Pay and Job Structure
  3. Select create new and try to define the first step selecting Approver Type=Position Relationship and in Approver Role try to select HR Manager and Matrix Manager, options arenot appearing.

Position Relationship.PNG


The PositionMatrixRelationship options (HR Manager and Matrix Manager) in the Approver drop-down are only shown if the PositionMatrixRelationship is visible in the Position object definition.


  1. Go to Admin Center
  2. Search for Configure Object Definitions
  3. Search for the field PositionMatrixRelationship and change the visibility to Read Only or editable.


SF, Success Factors, EC, dropdown, supervisor change, position matrix relationship , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions