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SAP Knowledge Base Article - PreviewSymptom
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Prerequisite failed.
- Fails at the prerequisites check, when trying to install a product update for Crystal Reports.
- When attempting to install a Support Pack or Patch for Crystal Reports for Enterprise, it fails at the prerequisites. The prerequisite states SAP Crystal Reports is not installed, despite it is installed on the computer.
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Environment
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SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
- SAP Crystal Reports for Enterprise 4.1
- SAP Crystal Reports for Enterprise 4.2
- SAP Crystal Reports for Enterprise 4.3
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020
Keywords
KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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