Symptom
The Learning admin cannot add new questions/objectives in an exam, neither can edit the questions inside the objectives.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
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Content > Assessments >
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Search for the exam and open it in the edit mode >
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Select the locale > The "Add" button is grayed out, as well as the "Edit" one in the objectives.
Cause
The exam is Published.
Resolution
To add new questions/objectives or edit the objectives already added, the exam must be unpublished. To unpublish it, follow the steps below:
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Go to the "Exam Overview" menu:
- If you are in the questions page already, do it by going to "Menu" > Exam Overview >
- Opening the exam in the edit mode will also lead you to the "Exam Overview".
- Click the "Published" button to gray it out >
- Click "Yes" to unpublish it.
Note: After the required changes are completed, please make the exam "Published" again, so the users can launch it.
See Also
KBA 2582116 - Randomly pick a question from a pool of questions - Assessment Tool
Keywords
edit, add, grayed, out, question, objective, exam, assessment, publish, published, unpublish , KBA , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS , Learning Management System , Problem