SAP Knowledge Base Article - Public

2582174 - Cannot add questions or objectives in an exam - Assessment Builder

Symptom

The Learning admin cannot add new questions/objectives in an exam, neither can edit the questions inside the objectives.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Content > Assessments >
  2. Search for the exam and open it in the edit mode >
  3. Select the locale > The "Add" button is grayed out, as well as the "Edit" one in the objectives.

Cause

The exam is Published.

Resolution

To add new questions/objectives or edit the objectives already added, the exam must be unpublished. To unpublish it, follow the steps below:

  1. Go to the "Exam Overview" menu:
    • If you are in the questions page already, do it by going to "Menu" > Exam Overview >
    • Opening the exam in the edit mode will also lead you to the "Exam Overview".
  2. Click the "Published" button to gray it out >
  3. Click "Yes" to unpublish it.

Note: After the required changes are completed, please make the exam "Published" again, so the users can launch it.

See Also

KBA 2582116 - Randomly pick a question from a pool of questions - Assessment Tool

Keywords

edit, add, grayed, out, question, objective, exam, assessment, publish, published, unpublish , KBA , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions