SAP Knowledge Base Article - Public

2582357 - Notification Vcal attachments show the vcal syntax tags instead of normal invite appearance

Symptom

Any notification VCAL attachments show the syntax tags instead of normal invite appearance.

Environment

SAP SuccessFactors Learning

Cause

If the VCAL template is with its standard values, the internal company email provider is stripping the attachment causing it to break.

Resolution

The cause can be confirmed by sending the notification to a public or different email provider and downloading the ICS or VCAL and opening with your current internal company email application. If it appears fine, consult your internal email administrator.

Otherwise a case can be opened with SAP Support to further investigate.

See Also

  • 2330530 - LMS Notifications Knowledge Support and Tips
  • 2213295 - VCAL Reminders are not sent with Notifications
  • 2524356 - Ability to view the system default notification template and revert to default
  • 2635377 - How to customize a Standard LMS Notification Template  // scope of support

Keywords

email, message, ics, attachment, tag, broken, garbled, internal, e-mail, vcal, class, notification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions