2582695 - Unenrollment notification with ICS instead of VCAL

User receives ICS attachment when withdrawing from a Class. However, all settings are configured to receive only calendar invite.

SAP SuccessFactors Learning

1. Log into HCM > navigate to Learning Administration > Learning Activities > Items >
2. Search for the required item or create a new one (Instructor-Led or Instructor-Led with Online Content) >
3. At the item's record > Actions > Schedule > create the class as required >
4. Make the item (and its classes) available in the users' libraries >
5. Navigate to the Learning user side > search for the item/class > enroll into the class. This will trigger enrollment notification with calendar invite >
6. Still as the user, withdraw from the class >
7. Withdraw notification will be triggered with ICS attachment, and not with calendar invite.

The VCAL template for the unenrollment notification was customized.

Use the default VCAL template for the unenrollment notification template. To check how to use the default template, please follow the KBA 2458858 - How to revert back a VCAL Template to the default.

• 2375066 - Class Registration Notification with outlook calendar invite OR .ics as attachment
• Template ID to Trigger to Receiver Map

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