SAP Knowledge Base Article - Public

2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past

Symptom

Users still see the option to withdraw a self-registered class even when the withdraw end date is in the past.

class1.png

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an Class and set start date in the future.
  2. Set Withdraw End Date in the past.
  3. User self-assigns the item and registers for the class.
  4. After successful registration, the withdraw button is greyed out and when the user clicks on View Details link, the reason is displayed.

Result:

class.png

Resolution

The withdraw option still shows even if admin sets the withdraw cut-off date in the past.

Keywords

Cannot withdraw from the class as the withdrawal date is in the past, Withdraw cut-off date, Withdraw,withdraw button greyed out , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions