SAP Knowledge Base Article - Public

2583041 - Error “The Referenced Business Partner Is Not Known to the System” When Replicating Business Partner to C4C

Symptom

While replicating Business Partner from ERP system to C4C system, message got stuck in Web Service Message Monitoring with error The Referenced Business Partner is not Known to the System.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the General Setting work view.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Find the relevant erroneous message.
  5. Select the Message and view the error.

You can see the error: The Referenced Business Partner XXXX (where XXXX means the Business Partner ID) is not Known to the System. 

Cause

The root cause of the error is due to the reason there are two RoleCodes together for same validity period for business partner, therefore, it is causing the Application Error and affecting the system.

Resolution

When you check the payload, you may verify whether two or more RoleCodes are coming.

To fix the issue you can send the message to C4C having a single role code.

Keywords

Business Partner Replication, RoleCodes, Referenced Business Partner is not Known to the System; C4C; ERP; Business Partner. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To

Product

SAP Cloud for Customer core applications all versions